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MPM Buyer Policy

Moms Paying Moms is an e-commerce platform venue where you can purchase unique goods, digital uploads, and virtual services directly from mom sellers around the world. Our priority is to make sure you have a positive experience shopping on MPM. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

This policy is a part of our Term of Use. By shopping on MPM, you’re agreeing to this policy and our Terms of Use.

  1. Understanding MPM’s Limitations as an e-commerce platform venue
  2. Communicating with Other MPM Members
  3. Purchasing an Item on MPM
  4. Leaving a Review of an Item
  5. Creating and Uploading Content
  6. Reporting a Problem with an Order or Returning an Item

1. Understanding MPM’s Limitations as an e-commerce platform venue

MPM provides a venue for mom buyers to discover and purchase from other mom sellers around the world. It is important to note that MPM is not a part of that transaction. By shopping on MPM, you understand that:

  1. You are not buying directly from MPM, but from one of the many mom sellers on MPM;
  2. MPM does not pre-screen items or services sold on MPM and therefore does not guarantee or endorse any items sold on MPM or any content posted by Mom sellers (such as photographs or language used in listings or shop policies);
  3. Each seller on MPM is responsible for their processing times, shipping methods, and shop policies;
  4. You assume responsibility if you provide your materials for a custom order.

As a member of the community, you have the opportunity to flag an item or a shop that violates any of MPM’S policies. Flagging is confidential and you can email us at info@momspayingmoms.com with, Subject heading FRAUD/VIOLATION

2. Communicating with Other MPM Members

Communicating Messages

You can send email inquiries and connect with mom sellers if they provide their social handles. However, messages must not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;
  2. Harassing or abusing another member;
  3. Contacting someone after they have explicitly asked you not to;
  4. Interfering with a transaction or the business of another member.
  5. Exchanging personal contact, financial or other information to avoid the checkout process on MPM, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc. Interference occurs when a member intentionally interferes with another member’s shop to drive away their business. Interference is strictly prohibited on MPM. Examples of interference include:
  6. Contacting another member via email or social media to warn them away from a particular member, shop, or item;
  7. Posting in public areas to demonstrate or discuss a dispute with another member;
  8. Purchasing from a mom seller for the sole purpose of leaving a negative review;
  9. Maliciously clicking on a competitor’s Promoted Listings ads to drain that member’s advertising budget, is also known as “click fraud.”

Harassment and Discrimination

Any use of messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred If you receive a message that violates this policy, please notify us right away at info@momspayingmoms.com, Subject heading HARASSMENT/DISCRIMINATION.

3. Purchasing an Item on MPM

When you buy from a shop on MPM, you’re directly supporting an independent MOM business, each with its unique listings, policies, and processing times. By making a purchase from a mom seller on MPM, you agree that you have:

  1. Read the item description and shop policies before making a purchase;
  2. Submitted appropriate payment for item(s) purchased; and
  3. Provided accurate shipping information to the seller.
  4. When purchasing from sellers using MPM’s venue, buyers may authorize a payment with any major credit or debit card accepted by MPM, by certain bank transfer services, through PayPal (where available), and Stripe (where available).

Using a third-party service may also be subject to an agreement with a third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement and Stripe User Agreement

When purchasing from mom sellers who use PayPal only, buyers may pay through PayPal only. MPM may share your personal or transactional information with those third-party service providers for purposes related to payment processing. The provider and processing time for your payment will vary based on the country in which you’re located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, MPM reserves the right to contact you directly and seek payment.

For the safety of our community, and to avoid scams and fraud, all transactions must take place through the Moms Paying Moms checkout system, and only transactions that take place through the MPM checkout system are eligible for review.

It is prohibited to share contact information to evade the checkout system on MPM.

4. Leaving a Review of an Item

Reviews are a powerful tool and help moms sellers gain a strong reputation, or help warn other mom buyers about a dissatisfying experience.

You can leave a review for a mom seller. This is what you can do :  

  • Post text reviews on any vendor
  • View all the reviews in the review tab
  • Rate the vendors at a 1-5 star rating
  • The rating is displayed on each storefront

By leaving a review, you acknowledge that your content does not violate anyone’s rights such as,

Using mature, or obscene language or imagery,

Be about things outside the seller’s control, such as a shipping carrier, MPM, or a third party;

  1. Include falsely inflating a shop’s review score; or
  2. Undermine the integrity of the review system.

By leaving a review on MPM you attest that

  1. You have made an authentic purchase and you have the right or permission to leave a review;
  2. You understand that, as stated in MPM’s Terms of Use, MPM has a license to use any content you provide to MPM.

We reserve the right to remove reviews that violate our policies or Terms of Use.

5. Creating and Uploading Content

As a member of MPM, you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos. To keep our community safe and respectful, you agree that you will not upload content that:

  1. Contains hateful or derogatory language or imagery;
  2. Contains threats, harassment, extortion, or violates our rules about interference;
  3. Violates someone else’s intellectual property rights;
  4. Is false, deceptive, or misleading;
  5. Contains unsolicited advertising or promotions, requests for donations, or spam;
  6. Contains private information, whether it is your own, or someone else’s;
  7. Encourages or facilitates a transaction that evades the MPM checkout process;
  8. Contains prohibited medical drug claims;
  9. Violates any of the rules described in Terms of Service or Buyer Policy.

6. Reporting a Problem with an Order or Returning an Item

MPM’s Claims Procedure

Although MPM is not directly involved in a transaction between a mom buyer and a seller, we provide a Claims Procedure in the unlikely event that your order does not go as expected and you are unable to resolve with the seller. If you experience an order issue, the first thing you must do is contact the seller via getting a Support link and give them 72 hours to resolve the issue. After this period, you can use MPM’s Claims Procedure here to alert MPM of an unresolved order issue in the event of a non-delivery or if an item you receive. By using MPM’s Claims Procedure, you understand that MPM may use your personal information to resolve disputes with other members. We will not refund you if the claim is unresolved, but if valid reasons, we can give a probabtion period to the seller or even deactiavte their shop

What is a Non-Delivery
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

  1. There is no valid proof that the item was shipped to the buyer
  2. An item was not sent to the address provided on MPM.

Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:

  1. The item received is a different colour, model, version, or size.
  2. The item has a different design or material.
  3. The seller failed to disclose that an item is damaged or is missing parts.
  4. The buyer received the incorrect quantity of items (e.g., the buyer purchased two items but only received one).
  5. The item was advertised as authentic but is not authentic.
  6. The condition of the item is misrepresented (e.g., the item is described as new but is used).

Late delivery. To qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

  1. The item(s) were ordered for a specific date or event.
  2. The item(s) are rendered useless after that date.
  3. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.

If MPM determines that an item is not as described, the seller will be required to refund the order, including original shipping and return shipping, if applicable. 

Ineligible Transactions
Some disputes don’t qualify for MPMS Claims Procedure. These include:

  1. Items that are damaged by the shipping carrier (if properly packaged by the seller).
  2. Items that have been altered, used, worn, washed, or discarded after receipt.
  3. Items that are received after the agreed-upon delivery date due to shipping delays.
  4. Items that are returned without a return agreement.
  5. Items that are accurately described but don’t meet a buyer’s expectations.
  6. Cost of shipping disputes.
  7. Items that are purchased in person.
  8. Items such as Digital downloads are never refunded.
  9. Transactions where payment is not made via MPM’s checkout system.

Requesting a Cancellation

Only Mom Sellers may cancel transactions. Buyers may request that a mom seller cancel an order via email Messages.

Returning an Item

Each mom seller has her return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. There are no returns or refund for any virtual or digital services. These are fnal sales